24/7 Emergency · Fixed Callout Fee · Hertfordshire
Burst pipe, no heat, leaking boiler, blocked drain, one phone call, one fixed callout fee, one Gas Safe engineer on your doorstep within hours, day or night.
Fixed callout fee · No 2am surcharge · Same engineer who answers the phone
Service overview
Plain-English breakdown, so you know exactly what you're paying for, and why it matters before we set foot on site.
A round-the-clock emergency service for no-heat, no-hot-water, gas leak, water leak, burst pipe and boiler breakdown calls across St Albans, Hertfordshire, Buckinghamshire, Berkshire, Surrey and London. The phone is answered by an engineer, not a call centre.
Homeowners with a burst pipe at 2am, landlords with a no-heat tenant complaint at 9pm Sunday, small businesses with a kitchen gas issue mid-service, and property managers needing a single trusted number for after-hours calls.
Right now. The phone is on. If you're reading this in panic, the right move is to call, not to scroll.
Most 'emergency plumbers' on Google ads are national lead-gen sites that auction your call to whoever bids highest. You get charged £120 just to turn up, £80/hr from the moment they leave their depot, plus 200% night surcharge, and the engineer is sub-contracted with no quality control. Heatrite is local, family-run, and the engineer who answers is the engineer who arrives.
The cost of doing nothing
Every minute of an unmanaged leak or gas escape multiplies the cost.
Our process
Same system every time. No improvising on your floor.
No call centre, no IVR, no 'taking a message'. The phone rings on an engineer's mobile, 24 hours a day.
We talk you through what to turn off or isolate immediately, so the damage stops while we're on the way.
Live ETA texted to you. Average 90 minutes on-site in our core Hertfordshire patch (St Albans, Watford, Barnet, Brookmans Park, Tring).
Most calls are fixed first-visit from van stock. If a special part is needed, we make safe and return within 24 hours.
One fixed callout fee plus parts. No hourly meter, no 'night rate', no 'special parts fee'. Written quote before any chargeable work.
What you get
2am call costs the same as 2pm call. The fee is fixed and shown up-front on the call.
Your call rings a Heatrite mobile, not a depot in another county selling your job to the highest bidder.
Every after-hours engineer is fully Gas Safe, not a 'plumber's mate' on call.
Vans stocked with common boiler parts (PCBs, sensors, valves, pumps), leak repair kits and isolation tools.
Invoice and report formatted for direct insurance submission, most claims accepted first time.
We call back next day to confirm the fix held and book any follow-up work in daylight at standard rates.
In depth
The details a salesperson skips. Skim it, or read every word, both are useful.
Burst pipe, mains leak, leaking radiator valve, leaking under-sink connection, overflowing toilet, blocked main drain backing up indoors, no heating in winter, no hot water with no other source, smell of gas (call 0800 111 999 first), boiler leaking water, boiler lockout with vulnerable residents, frozen condensate pipe in a cold snap. If it's costing you water, heat or safety right now, it's an emergency.
Burst pipe: turn off the mains stopcock (usually under the kitchen sink or in the airing cupboard) and open the cold tap to drain the system. Gas leak: open windows, don't switch anything electrical on or off, leave the property, call 0800 111 999. Boiler leak: turn the boiler off at the switched fused spur, turn off the cold water feed to the boiler. We'll talk you through it on the phone.
Core area (target 90 minutes): St Albans, London Colney, Radlett, Park Street, Watford, Bushey, Borehamwood, Barnet, Brookmans Park, Potters Bar, Hadley Wood. Extended area (target 2–3 hours): Tring, Hemel Hempstead, Welwyn Garden City, Hatfield, North London, Hertford. Commercial contract clients get priority dispatch regardless of postcode.
The callout fee covers: the engineer's travel, the first 60 minutes on site, diagnosis, triage and make-safe. It does not cover: parts (charged at trade price plus a fixed margin, shown on the invoice), additional labour beyond 60 minutes (charged at our standard hourly rate, no night uplift), or major remedial works (quoted in writing before any chargeable work).
If your home insurance covers emergency plumbing (most policies do as an add-on), we can either invoice your insurer direct (subject to their authorisation) or supply a fully itemised invoice and engineer's report you submit yourself. Our paperwork is formatted to match the standard format used by Aviva, Direct Line, AXA and Hiscox, most claims are accepted first time.
General work gallery
A broader look at recent installs, hot water systems, testing work and finished jobs across domestic and commercial sites.
Commercial heating
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Oil heating
Installed and commissioned by Heatrite.
Unvented cylinders
Installed and commissioned by Heatrite.
Hot water systems
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Gas testing
Installed and commissioned by Heatrite.
Bathroom installation
Installed and commissioned by Heatrite.
Unvented cylinders
Installed and commissioned by Heatrite.
Bathroom installation
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Hot water systems
Installed and commissioned by Heatrite.
Hot water systems
Installed and commissioned by Heatrite.
Oil heating
Installed and commissioned by Heatrite.
Unvented cylinders
Installed and commissioned by Heatrite.
Boiler installation
Installed and commissioned by Heatrite.
Unvented cylinders
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Hot water systems
Installed and commissioned by Heatrite.
Commercial heating
Installed and commissioned by Heatrite.
Frequently asked
Can't see your question? Call 07584 076105 or 07702 523464.
One fixed callout fee, the same whether you call at 11am or 2am. We tell you the figure on the phone before we dispatch, so there's no surprise on the invoice.
Payment & finance
Boilers, bathrooms and larger installs can be spread over time with Klarna or Clearpay finance, just ask when you book.
We carry a card machine in the van, tap, chip & PIN or contactless on completion.
Spread the cost of your boiler or bathroom install with flexible Klarna finance options.
Pay over time with Clearpay, ideal for boilers, cylinders and full bathroom fits.
Ready when you are
Written fixed quote. Gas Safe engineer. No upsell, no pressure.
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